Shipping policy
Product Packaging & Shipping Condition Notice
• To ensure your order is well protected during transit, every order is professionally packed using durable vinyl record mailers, protective cushioning foam, reinforced corner protectors, and other appropriate packaging materials to minimize the risk of shipping damage.
• International shipping involves multiple handling stages, including warehousing, sorting, loading, unloading, and long-distance transportation. As a result, packages may inevitably be subject to vibration, movement, pressure changes, or minor impacts, which may result in the following cosmetic conditions:
- Corner dings, scratches, dents, creases, or edge wear on the record jacket.
- Torn, loosened, or slightly damaged shrink wrap.
- The record may shift during transit and tear through the inner sleeve or outer jacket.
These conditions are considered normal occurrences during shipping and do not constitute product defects or quality issues.
Order Processing
• Orders will enter our processing workflow 30 minutes after they are placed. We typically require 3–5 business days to prepare and dispatch your order.
• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You may use this tracking number to monitor the status of your shipment at any time. If you cannot find the shipping confirmation email, please check your spam, junk, promotions, or other email folders.
• Tracking information is typically updated within 1–3 business days after your order has been shipped.
Shipping Carriers & Delivery Times
• We ship orders via HKPOST (Hongkong Post) and SF Express. Estimated delivery times are as follows:
HKPOST (Hongkong Post)
Hong Kong: 1–3 business days
Macau: 3–6 business days
Mainland China: 7–14 business days
SF Express
Hong Kong / Macau: 1–3 business days
Mainland China: 7–10 business days
Taiwan: 5–7 business days
The delivery times above are estimates only and are not guaranteed. Once a package has been shipped, the actual delivery time and any delays are subject to the carrier's handling and transportation schedule.
• Packages cannot be intercepted once they have been shipped. If your shipment encounters any issues during transit, we will assist you in tracking its status and provide support whenever necessary.
• If you experience any of the following shipping issues, please contact the courier or carrier directly as soon as possible. We will also work closely with the carrier and assist in resolving the issue whenever possible:
- The tracking status shows "Delivered", but you have not received your package.
- The tracking information has not been updated for an extended period.
- Delivery has failed because the courier could not reach you or the shipping address was incorrect.
- The package has been damaged or lost during transit.
Customs & Duties
• Narcissus Records is not responsible for any taxes, customs duties, import fees, or other charges imposed by customs authorities or local governments. We are also not responsible for any shipping delays caused by customs clearance, inspections, or other customs procedures. If the recipient refuses to pay the applicable taxes or duties, or fails to cooperate with the customs clearance process, resulting in the package being returned, destroyed, or incurring additional charges, all resulting costs and losses shall be borne by the recipient.