Refund policy
Vinyl Record Condition & Manufacturing Variations
• Vinyl record jackets, labels, inserts, colors, textures, and other product details may vary slightly from the images displayed on our website due to different production batches, display settings, or photography conditions.
• Minor cosmetic imperfections that may occur during the vinyl manufacturing process (such as light surface marks, color variations, surface textures, or small impurities) are considered part of the normal manufacturing process and are not regarded as product defects.
• Due to the nature of the analog format, vinyl records may exhibit minor surface noise, pops, static noise, or other playback characteristics unique to vinyl records. Slight record warping or minor surface unevenness may also occur and is not considered a quality defect.
Order Cancellation
• Partial cancellation of items within an order is not supported. Only the cancellation of the entire order is permitted.
• Unshipped Orders: For orders that do not contain pre-order items, you may request a cancellation and receive a full refund within 30 minutes before the order enters our processing workflow. Once the order has entered processing, it can no longer be canceled.
• Shipped Orders: Once an order has been shipped, it cannot be canceled.
• Orders Containing Pre-order Items: You may request cancellation up to 7 days before the official release date of the pre-order item(s). Cancellation requests will no longer be accepted within 7 days of the release date.
• If you need to update your order information (such as your name or shipping address), please contact us as soon as possible. Please note that the payment method cannot be changed.
Returns & Exchanges
• Due to the risk of product duplication, piracy, or item substitution, we strongly recommend that you record a clear and complete unboxing video immediately upon receiving your package. This video is essential for us to process your return or exchange request.
• Return and exchange requests will only be accepted if all of the following conditions are met:
- The product must be returned in its original sealed packaging, in its original condition, with all labels, accessories, and included items intact. Opened products or products with missing accessories are not eligible for return or exchange.
- The product has sustained severe shipping damage (such as a broken or significantly warped record) that renders it unplayable.
- The record packaging is severely damaged, or the product has obvious physical damage.
- The record is unplayable due to multiple skips, an off-center spindle hole, severe surface indentations, cracks, delamination, or similar manufacturing defects.
Except for the circumstances listed above, situations described in "Vinyl Record Condition & Manufacturing Variations" and "Product Packaging & Shipping Condition Notice" are not eligible for returns or exchanges.
• We will also arrange a return or exchange under the following circumstances. Please contact us and provide your unboxing video for verification. Once verified, we will provide you with further instructions:
- You received the wrong product (such as an incorrect album, artist, edition, specification, or SKU).
- The record, accessories, or promotional items included with the product are missing.
- One or more items from your order were missing from the shipment. We will arrange a replacement shipment whenever possible. If a replacement cannot be provided due to stock unavailability or other exceptional circumstances, a refund will be issued for the affected item.
• All return and exchange requests must be submitted within 3 days of the delivery date. Requests submitted after this period will not be accepted.
Refunds
• Refunds are typically processed within 3–7 business days. Once your refund has been processed, the time required for the funds to appear in your account will depend on your payment method, bank, or payment provider. Refunds will be issued to your original payment method. If you have not received your refund after an extended period, please contact your bank or payment provider for further assistance.
• For orders that qualify under the "Returns & Exchanges" policy, the refund will include the product price and the corresponding shipping charges only.
• Where appropriate and based on the specific circumstances of the order, we reserve the right to issue a partial refund.